Advising Online Students March 20, 2013

Terina McLachlain presented a workshop on Advising Online Students. The presentation covered trends in online learning, best practices for advising online students and some examples of online tools that advisors can use to connect with students. Below are links to some of these tools as well as notes from the presentation and the Powerpoint slides.

Joan Oakes from Ecampus shared what Ecmapus Learner Services can provide for online students who are having diffculties. Brandi Hoel, Noreen Siddiqui and Dawn Marie Gaid also shared tools and processes for preparing online students for the first appointment, engaging students in the process and how to help online students who aren’t sure if they are in the right major.

Online Advising Tools

Blackboard Collaborate is an online web conferences tool that allows you to share your screen, upload documents, video chat and more. Sign up for a FREE 30 day trial and at the end of the trial it will convert to a permanent “V” room that you can use to connect with students.

Prezi is a cloud based presentation tool that can be used for interactive presentations with your students. These can be used for group or individual online events such as appointments, orientations, open houses, etc..

Try a “Virtual” Bulletin Board! Larry Ferlazzo describes different kinds of virtual “bulletin boards” in his  blog post. You can post job openings, announcements about special events, and items of interest just like you see in the hallways at OSU. It’s a fun, visual way to get information to students without sending them yet another email.

Media Files

Powerpoint from Terina’s Presentation: Advising Online Students_ACT

Notes: AdvisingOnlineACT3 20 13

Resources:Resources

 

 

 

 

 

Financial Aid 101

Not a coffee talk event – but a great training opportunity for advisors on campus!

On March 13 the Office of Financial Aid and Scholarships presented to a packed room the basics of Financial Aid, Satisfactory Academic Progress, and scholarship requirements.

Resources:

FA 101 powerpoint

FA 101 handout

FA101 update – sent after the event to C-10 by e-mail, more information about repeated coursework and other questions posed at the presentation

NACADA Webinar: Legal Implications of Academic Advising

Date:  Tuesday March 6, 2012

Topic:  Legal Implications of Academic Advising

Presenter:  NACADA webinar – Audrey Wolfson Latourette, JD and Thomas Grites, both of Richard Stockton College of New Jersey

Becca Lynch, OSU General Counsel also recapped with OSU specifics and a reminder about the US Dept of Education rules

Summary:

Audrey Latourette, Professor of Business Law, gave an information packed 60 minute presentation about the legal implications of adcademic advising. Key topcs included:

* Judicial deference to academic decision making – historically courts have deferred to decisions made at universities and colleges when presented with cases brought by students.

*Soveriegn immunity – the 11th Amendment of the U.S. Constitution affords governmental immunity to states and by extension to state institutions (such as OSU!); however, the 14th Amendment allows sovereign immunity to be abrogated to ‘enforce guarantees of due process and equal protection’. 

      -Becca Lynch from the OSU General Counsel office added that if an individual employeer (such as an advisor) were to be named in a lawsuit, OSU has the right to remove the individual and replace them with “OSU”

*Types of Student Initiated Litigation against advisors and Universities:

    -Educational malpractice:  think  of this as ‘negligence’. An example is offering incorrect or incomplete information accidentally.  Courts have yet to decide in a student’s favor.  In general, as long as the college bulletin and other publications contain consistent accurate information, courts have ruled that advisors are not legally bound to convey accurate information, and that recommending that students speak with an advisor is an unenforcable desire.  Bottom line:  college students are adults who need to take responsibility for printed information that effects them.

    -Breach of a Fiduciary Relationship:  one party posesses expertise that another party bases decisions on.  Courts have so far declined to rcognize the advisor-student relationship as fiduciary in claims.

    -Estoppel: one party (student) relies on the information of another party (advisor) and changes position/actions based on the information, resulting in negative consequences.  An example would be an advisor telling a student there would be no long-term impact on waiting to take a course when doing so would actually delay the students graduation.    Courts have required that the student be able to show why they acted on the advsior’s information (justifiable reliance) and also show that the person giving the information (such as an advisor) must reasonably appear to have authority.

Becca added that the above three claims would all fall under Oregon Tort Law, which Oregon State University can be held liable under.  Again, if an employee is named as the defendant in the lawsuit, OSU can remove their name and become the defendant.

   -Breach of contract: so far courts have not considered oral modifications to the contract (catalog/bulletin) as binding.

These four are all likely to be unintentional.  Two other potential legal situations were covered:

   -Intentional misrepresentation:  students have been successful in cases where facilities, instructor qualifications or other aspects of the educational experience were repeatedly exaggerated or misrepresented both orally and in print.

   -Unlawful steering to/from a particular course due to race, gender, religion or other protected status.  This is not steering a student who struggles in math away from a physics major, it is when an advisor recommends coursework in a discriminatory way (example, moves all African American students toward a certain course, steers all women away from engineering, etc.)

Recommendations:

1.  Clearly set forth the student’s ultimate responsibility in all institutional publications, have advisors reinforce this.

2.  Eliminate ambiguities or inconsistencies in publications.

3.  Document!  Require all waivers or alterations to be documented and placed in student files.

4.  Formally train advising staff and faculty advsiors annually on policies, requirements, eligibility, etc.

Resources:

Avaialble until April 6:  view the presentation online!

Handout / powerpoint

2011 Initial Information about Misrepresentation legislation

Misrepresentation Rules 6-11

Welcome to 2011-2012!

 Coffee cup with foam in a scary face.

       Date:  Monday October 31, 2011

       Presenter:  Susie Brubaker-Cole, Associate Provost for Academic Success and Engagement; Director of Advising

Overview:

In our first coffee talk of the 2011-2012 academic year, Susie Brubaker-Cole was on hand to discuss the current and future initiative relevant to advisors at OSU.

-New Advisor Retreats: the model will include a follow-up session to bring the first two cohorts together again for additional training

-Website being developed!  http://oregonstate.edu/ase/academic-advising  It is in the early stages at present, but hopes to eventually include professonal development opprtunity annoucements for advisors as well as a central location to gather materials from past trainings

-Campus initiative to decrease student-advisor ratio resulted in funding for 6 additional advising positions in areas where the ratio was greatest

-MyDegrees up and running, additional training expected to be available for advisors

-Learning Goals for Graduates being presented at START for initial exposure to students.  Additional, significant, changes to START should be expected for Summer 2012.

-1st year experience has made recommendations and now new students must complete WR 121, COMM 111 or 114 and Math class during their first year on campus. 

-Susie’s office (Associate Provost for Academic Success and Engagement) has committed to funding both the beverages for the Coffee Talks and with OSU registration for NACADA webinars during 2011-2012.

Additionally, advisors in attendance reviewed the list of suggested topics from last year, generated additional relevant topics to be explored, and ranked topics according to interest.  The Coffee Talk planning committee will work to bring in speakers on the most popular and timely topics throughout the academic year.

The top topics included:

-MyDegrees

-Advising Special Populations

-Best practices in advising

-Technology

-Financial Aid

-Extracurricular experiences