Category Archives: Technical Problems

December 1 Server Upgrades: ScienceDirect and Scopus

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The next release for ScienceDirect and Scopus is scheduled for Saturday, December 1 and will focus on infrastructure improvements. Although significant downtime is not expected, some products may experience minor disruptions. The Hub and RSS feeds for ScienceDirect and Scopus will be unavailable during the times specified at the end of this message.

One of the objectives for this update is that internet browser support will now include Google Chrome for PC as well as support for Google Chrome, Safari and Firefox for Mac.

Though complete support for iOS and Android browsers has not been added, bugs have been fixed there as well and the user experience will be improved for users of mobile devices. For example, the Scopus refine results will now function properly on Safari.

For Hub: the downtime is expected to be:

  • Saturday, December 1, 8:15 AM PST until Saturday, December 1, 10:00 AM PST

For RSS feeds on Scopus: the downtime is expected to be:

  • Saturday, December 1, 4:30 AM PST until Saturday, December 1, 7:00 AM PST

For RSS feeds on ScienceDirect: the downtime is expected to be:

  • Saturday, December 1, 4:30 AM PST until Saturday, December 1, 5:45 AM PST

 

Springer Platform Migration and Individual User Accounts

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SpringerLink is moving to a new and much improved platform on November 26, 2012. The new SpringerLink is faster, easier to use and optimized for most mobile devices.

Redirection and Linking:

Springer will redirect all users to the new SpringerLink upon migration. Meaning that if you try to access any Springer content within your institution you will be redirected to link.springer.com. So whether you find a Springer article on Google, via our catalogue or even using an old Springerlink direct url, you will be redirected to the article on link.springer.com.

 

My SpringerLink:

Individual accounts from the old SpringerLink will unfortunately not be migrated.

You will need to go to link.springer.com and set up a new profile/account. Make sure to do this while within the institution’s IP range as you will then be automatically associated to the institution’s access rights. Meaning that remote access to link.springer.com is set up immediately.

Training:

Webinar training sessions will be available throughout the coming months. During these sessions you will be informed about features and functionalities of link.springer.com. There will also be plenty of time to ask questions.

 

You can register for one of these training sessions via the Springer training page. An extensive FAQ and future training dates can be found here.

 

In case you have any questions please feel free to contact us at e-resources@oregonstate.edu

ProQuest: Down for Maintenance (9/29-9/30)

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ProQuest® will be performing infrastructure maintenance on Saturday, September 29, 2012. A twelve (12) hour maintenance window will be required for this maintenance to install the latest enhancements to the ProQuest platform. The window will take place from Saturday, September 29, 2012, at 7:00 PM PST to Sunday, September 30, 2012 at 7:00 AM PST All ProQuest databases will be offline during this time-period.

Accessing full text from ERIC (education literature database)

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Full text through ERIC (via OCLC, EBSCOhost, ProQuest) is unavailable until further notice. Although a search result may indicate that full text is available from ERIC, attempts to access the full text will only lead to a page that says PDF files are currently unavailable. At this time, the database provider is unable to provide an estimated resolution time for this problem.

Full text through ERIC directly (via OCLC, EBSCOhost, ProQuest) is unavailable until further notice. Although a search result may indicate that full text is available from ERIC, attempts to access the full text will only lead to a page that says PDF files are currently unavailable. At this time, the database provider is unable to provide an estimated resolution time for this problem.

If you need further assistance, please Contact Us.

Reaxys: Updated Authentication System

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On August 1, 2012, Reaxys underwent a systems upgrade. This change benefits Reaxys users by ensuring a more stable, user-friendly access experience than ever before. If you  have registered with a username, after the upgrade, you and will need to re-register. If there are also any saved Hitsets (History) and Alerts on the Reaxys platform these will need to be restored. Please find a guide on how to do so at: https://www.reaxys.com/info/files/Reaxys_alerting_history.pdf

 

If you have any further questions, please feel free to contact OSU Libraries E-Resources Support.