{"id":2940,"date":"2015-03-30T15:46:57","date_gmt":"2015-03-30T22:46:57","guid":{"rendered":"http:\/\/blogs.oregonstate.edu\/business\/?p=2940"},"modified":"2015-04-27T15:11:06","modified_gmt":"2015-04-27T22:11:06","slug":"it-crew-is-at-your-service","status":"publish","type":"post","link":"https:\/\/dev.blogs.oregonstate.edu\/business\/2015\/03\/30\/it-crew-is-at-your-service\/","title":{"rendered":"IT crew is at your service"},"content":{"rendered":"
\"Student<\/a>
Student workers are made to feel right at home in the information services office.<\/figcaption><\/figure>\n

The College of Business\u2019 information services staff wants to make one thing perfectly clear: Asking the helpdesk for assistance means never having to say you\u2019re sorry.<\/p>\n

\u201cThat\u2019s what we\u2019re here for,\u201d said Doug Weir, operating systems and network analyst. \u201cYou\u2019re not bothering us.\u201d<\/p>\n

Weir and six colleagues, including four student workers, took an hour during spring break to talk about keeping Austin Hall\u2019s hardware and software functioning at peak performance.<\/p>\n

Weir, Alan Sprague (engineer\/systems administrator), Kirk Wydner (operating systems and network analyst) and Kyle Ribacchi (information technology consultant) all have specific areas they focus on \u2013 virtual desktop infrastructures, server site management, end-user computing, etc.<\/p>\n

\u201cBut we all can cover for each other,\u201d Sprague said.<\/p>\n

The College of Business\u2019 tech arsenal includes about 300 PCs and roughly five dozen servers, one of which is home to more than 1.3 million files.<\/p>\n

The college’s move to Austin Hall meant relocating to possibly the most technologically integrated building on campus, Sprague said. Consider, for just one example, the electronic key card and reservation system that coordinates use of the project rooms; or for another, the rooftop and interior sensors that control the intensity of office lighting.<\/p>\n

\u201cThere\u2019s not a single space in Austin that doesn\u2019t have some IT component,\u201d he said.<\/p>\n

The information services staff generally includes about 20 students who put in varying amounts of time. The students help close out helpdesk \u201ctickets\u201d \u2013 requests for tech support, of which there are typically around three dozen open \u2013 and do whatever else is needed to keep the college digitally functioning.<\/p>\n

\u201cThey get invested in the college and what we do,\u201d said Sprague, who along with his colleagues is proud and pleased to be able to help the student crew learn, grow and become job ready.<\/p>\n

The main skill set stressed to the students working the helpdesk is customer service.<\/p>\n

\u201cIt\u2019s about getting the person on track, solving their problems,\u201d said Paul Van Wagoner.<\/p>\n

Fellow student worker Robbie Toombs pointed out that the No. 1 helpdesk priority is any ticket involving an instructional need \u201cso students can actually get the full benefit of the classes they\u2019re paying to take.\u201d<\/p>\n

Weir said student workers leave OSU with the skills to be junior-level system administrators at major corporations. Sprague said most receive multiple job offers.<\/p>\n

\u201cIt\u2019s a very giving and upbeat environment,\u201d Mike Stuckart said.<\/p>\n

Added Albert Le: \u201cI\u2019ve gained lots of knowledge I don\u2019t think I could get anywhere else.\u201d<\/p>\n

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The College of Business\u2019 information services staff wants to make one thing perfectly clear: Asking the helpdesk for assistance means never having to say you\u2019re sorry. \u201cThat\u2019s what we\u2019re here for,\u201d said Doug Weir, operating systems and network analyst. \u201cYou\u2019re not bothering us.\u201d Weir and six colleagues, including four student workers, took an hour during … <\/p>\n

Continue reading “IT crew is at your service”<\/span><\/a><\/p>\n","protected":false},"author":6435,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2078,1],"tags":[],"class_list":["post-2940","post","type-post","status-publish","format-standard","hentry","category-students","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/dev.blogs.oregonstate.edu\/business\/wp-json\/wp\/v2\/posts\/2940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.blogs.oregonstate.edu\/business\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.blogs.oregonstate.edu\/business\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.blogs.oregonstate.edu\/business\/wp-json\/wp\/v2\/users\/6435"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.blogs.oregonstate.edu\/business\/wp-json\/wp\/v2\/comments?post=2940"}],"version-history":[{"count":3,"href":"https:\/\/dev.blogs.oregonstate.edu\/business\/wp-json\/wp\/v2\/posts\/2940\/revisions"}],"predecessor-version":[{"id":3010,"href":"https:\/\/dev.blogs.oregonstate.edu\/business\/wp-json\/wp\/v2\/posts\/2940\/revisions\/3010"}],"wp:attachment":[{"href":"https:\/\/dev.blogs.oregonstate.edu\/business\/wp-json\/wp\/v2\/media?parent=2940"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.blogs.oregonstate.edu\/business\/wp-json\/wp\/v2\/categories?post=2940"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.blogs.oregonstate.edu\/business\/wp-json\/wp\/v2\/tags?post=2940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}